Please allow 3-5 business days for order processing. Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
STANDARD SHIPPING TIME
Flower Box : 4 -7 days* via DHL express
Others : 8-18 days
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case you will be provided with two or more tracking numbers.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
How do i check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at our Facebook page or email us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
Noting your preferences at the time you register your account with the Site [or our mobile application]
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.